BOOKING TERMS & CONDITIONS
Black Soul Rhythms Travel, also referred to as BSR Travel, offers retail travel services to clients, which are provided by separate and independent suppliers of travel and travel related products.
As used in these terms & conditions, the terms “you” or “your” refers to you, the client, any entity you represent, your or its representatives, successors, assigns and affiliates. If you are representing another party or group other than yourself; you are responsible for sharing these terms and conditions with them along with all other itinerary details.
Please be noted that Black Soul Rhythms Travel does not operate, control, endorse or otherwise provide the services of the independent travel suppliers. You agree that Black Soul Rhythms Travel acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the client’s benefit, and on the express condition that Black Soul Rhythms Travel disclaims any implied guarantees. Black Soul Rhythms Travel is not responsible for accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default associated with services provided. Black Soul Rhythms Travel and its associates provide their services to you subject to the following conditions.
Our job as your travel planner is to help you decide on a destination, pick the resort best suited for you based on the information we are given and obtain the best price possible. Our planning services to you are free for individual travelers and groups under 9 people. A retainer is required to plan travel as explained in the Plan to Go Retainer Agreement for groups of 10 or more people.
Plan to Go Retainer Agreement
In order to perform the professional services required to plan and arrange a customized itinerary for your group travel of 10 or more people, a retainer is required. The retainer is non-refundable because effective travel planning involves much time. Travel planning by Black Soul Rhythms Travel is based on years of personal experience and professional expertise. We research cruises, hotels, resorts and tours to meet your specific needs, we contact suppliers, coordinate transportation, and draft itineraries. Your final itinerary and documents will give you as smooth a vacation as possible. Once BSR Travel has constructed your itinerary, if you find a better price for the exact same travel components (dates, location, etc.) that were quoted to you, you must show proof and give BSR Travel an opportunity to book the same travel package for you. If you choose to book your travel with another agency or independently on your own, the Plan to Go Retainer will be retained as payment for services rendered. All travel arranged by BSR Travel offers peace of mind, as we are experienced travel professionals in the business of planning travel for sophisticated travelers who demand professional individual attention to detail and execution of a well-planned travel experience.
Please review your invoice to make sure all components, including the dates, names etc. are correct prior to submitting payment. All names must match documentation as appears on your valid government issued Passport ID. It is the traveler’s responsibility to provide proper documentation. Also be advised a VALID PASSPORT IS REQUIRED for U.S. Citizens to re-enter the United States of America upon their return. U.S citizens traveling into the United States of America from the Caribbean must have a valid U.S. passport (some destinations require your passport not expire for 6-12 months before your return).
A deposit is required for all bookings. Deposit is non-refundable if you cancel any or all portions of the itinerary. Please note that if you find a lower package price PRIOR to paying your deposit, please let us know and we will do our best to match that price. If you find a lower price AFTER making payment, we can not refund or reduce your travel package and our quote as communicated to you stands as agreed upon in writing. All quoted prices are subject to change. Deposit and final payment must be made by due dates to avoid vendor cancellation.
All international trips require a Passport valid for at least 6 months beyond the date of departure. Any and all additional Visa's or travel documents required are the responsibility of the traveler.
Black Soul Rhythms Travel strongly recommends the purchase of Travel Protection that can help minimize the monetary loss incurred due to unforeseen events beyond your control such as: cancellation, missed connections, baggage loss, trip delay, and especially medical emergencies.
Deposits are non-refundable. Cancellation, revision and refund polices for changes or unused travel/components vary and are subject to the policies of each supplier. Cancellation penalties can range up to 100% depending on how close to departure the written notification is received. Air, insurance premium and no-shows are always non-refundable. Penalties may apply for changes and/or cancellations.
Payment plans are optional and not always available for vacation packages. If you choose a payment plan when available, payments must be paid by the due dates. Late payments may result in cancellation of vacation package.
Travel has its own inherent risks, and the traveler acknowledges such risks exist, up to and including death. Black Soul Rhythms Travel will take all reasonable precautions to insure the health and safety of the traveler. The traveler agrees to hold Black Soul Rhythms Travel, its employees, agents, leaders or hosts harmless should illness, accident or death occur. Black Soul Rhythms Travel is not responsible for the actions, expenses or harm incurred by travelers who disregard the instructions of the Black Soul Rhythms Travel representative(s), or tour operator leaders/hosts. Black Soul Rhythms Travel is not responsible for travelers who depart from the planned activities of the tour, or travelers who follow the instructions of a non-BSR Travel representative(s).
Black Soul Rhythms Travel cannot be held liable for cancelled or delayed flights, denied boarding due to insufficient documentation, lost luggage or anything preventing you from traveling on a trip. Please ask your agent or check the website for your resort regarding dress code, travel distance from the airport to your resort, amenities offered, etc. We would be happy to answer any questions you have prior to your departure, however we can not be responsible for issues that arise during travel. Also check with your airline before departure regarding seat assignments, baggage fees (some airlines charge a fee to pre-assign seats and/or to check a bag), carry on restrictions and flight delays. BSR Travel has no control over airline's scheduling (delays or cancellations) or what room your resort assigns to you.
We are also not responsible for restaurant closings, illness or injury incurred while traveling, limited activities due to season, holidays or amenities misrepresented by the hotel, resort or cruise. If you have a problem with your hotel/resort once you arrive that can not be rectified with management, you may contact us by phone number located on your E-travel document (that you will receive as tickets once your trip is paid in full). We can support you in negotiations with the hotel or resort with changing hotel or resort if you are dissatisfied. There is a cost involved if you chose to move to another hotel. You are responsible for any costs or expenses once itinerary is finalized. Black Soul Rhythms Travel will not reimburse clients for international phone calls.
Your agreement with these terms & conditions is accepted once you accept the travel itinerary for individual solo travelers and small groups or the Plan To Go Retainer Agreement for customized travel for larger groups or you pay the deposit for featured group trips (music events, wellness spa, etc.) as set forth by Black Soul Rhythms Travel. You acknowledge that other groups and/or individuals may be a part of the same tour unless the itinerary states the tour group is private. When itinerary is finalized and all parties are in agreement, please read the invoice carefully and advise us immediately of any misspellings, date errors or other issues you may find incorrect.
Thank you for booking with Black Soul Rhythms Travel and we truly hope this travel experience is one you will remember for a lifetime!